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ONYXTEL Business
Support |
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Whether your business relies on one computer or a fully commissioned network
of several hundred computers, ONYXTEL will have
a service structure that's suitable for you.
Same Day On-Site Computer Service... Or It's FREE!
This guarantee applies to registered clients and exclusively to service
scheduled with ONYXTEL through our service
hotline 03 9013 4369 for Windows-based systems and only available in select
areas. Same day service must be requested over the phone no later than 10am
Monday through Friday, excluding holidays. ONYXTEL
may assign specific appointment times at its discretion, either for its own
purposes or as a courtesy to customers, but the company only guarantees that
a technician will arrive by end of business day. This guarantee only applies
to the initial visit by an ONYXTEL technician
and does not ensure that all necessary work can be completed on the same
day.
REMOTE AND TELEPHONE SUPPORT
Statistics have shown that a staggering 90% of all support calls can be
resolved remotely or via the telephone. It is much more convenient, and less
time consuming, to resolve any problems and more importantly saving you
money!
Our engineers will reply to 75% of remote and telephone support instantly.
The speed of response and the success rate of resolving issues means that
staff productivity is unaffected.
When you speak to our engineers they understand you and your technology,
they don't speak techno jargon, or read from a database of questions. Our
engineers are patient and friendly and are keen to get your system up and
running again successfully.
First Level and Second Level Supports (remote and phone support) costs
peanuts! There is no call out fee and only a minimum hourly charge.
ONSITE SUPPORT
When all else fails, we will endeavour to come to you as soon as we can.
While we are onsite, we also aim to improve our services by understanding
your business, your employees and how a computer system would be best
utilized for your organisation.
There is no need to unplug your computer anymore and take it to the service
centre. Our technicians will come to you!
Our engineers cover a radius of 120Km state wide from the CBD.
Melbourne / Adelaide CBD business hours are 9am - 5pm.
Please look at our long term solution (Prevention Program) for your business
to save you time and money. You will definitely see how your business will
benefit from our programs.
Technical Support
Our Technical Support team offer rapid, practical and cost effective
solutions across two Australian states (Victoria and South Australia ). Our
team can visit you onsite, or perform support remotely.
We endeavour to respond to most requests within a few hours as we understand
the frustration and loss of productivity that 'downed' systems can cause.
Our All Year Computer Care members get priority response over our existing or new
clients.
Our team can assist with:
Recovery and restoration after hardware failure, a virus, Trojan, worm
attack or corruption
Hardware services in adding, configuring or removing hardware components
from the computers or network
Peripherals such as printers, routers,
scanners, USB devices, wireless products (Bluetooth, 802.11x, Infrared)
Server and workstation maintenance patch management for Windows, Office and
other product updates
Security services in terms of firewalls, anti-virus products, spy ware
removal programs and vulnerability analysis
Backup systems including hardware, software, scheduling and off site advice.
Software Installation and Configuration (eg. AMWIN, QuickBooks, etc)
Internet configuration including Internet access, browsing configuration, VPNs, router / firewall configuration, email systems (Exchange, Outlook and
Outlook Express), remote desktop and Outlook Web Access
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